Order Ledge

Order intake for manufacturers

Turn Customer Emails Into Production Ready Orders

Order Ledge captures customer orders from emails and attachments, organizes every detail, manages approvals, and keeps production teams working from accurate information.

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Built for manufacturers who cannot afford to miss an order.

Works alongside the tools your team already uses

  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Excel
  • Microsoft Teams
  • Gmail
  • Google Sheets
  • Make

The problem

Your Inbox Was Never Designed to Manage Production

Manufacturing companies receive purchase orders, revisions, delivery requests, and customer questions through email. Those messages sit beside promotions, internal notes, and unrelated conversations, so the detail that matters is easy to lose.

  • Missed customer orders
  • Manual data entry
  • Incorrect order information
  • Delayed approvals
  • Lost order revisions
  • Scattered customer communication
  • Production teams working from outdated information

The solution

One Place for Every Order, Update, and Decision

Order Ledge collects customer orders from email, extracts the important information, creates structured order records, and keeps every message, attachment, approval, and production update connected.

Capture

Collect orders from email bodies, PDF files, spreadsheets, documents, and scanned purchase orders.

Review

Allow managers to verify, edit, approve, reject, or request clarification before production begins.

Connect

Send approved order information to Microsoft 365, Google Workspace, spreadsheets, databases, and custom systems.

Track

Follow every order from the first customer email through approval, production, dispatch, and completion.

How it works

From Inbox to Production in One Clear Workflow

Six connected steps take an order from the customer email to the production floor.

  1. 1

    A customer sends an order

    Your customers keep emailing purchase orders, revisions, and delivery requests exactly as they do today.

  2. 2

    Order Ledge reads the email and attachments

    The message body, PDF files, spreadsheets, documents, and scanned purchase orders are all read for order details.

  3. 3

    Order information is organized into a structured record

    Customer, reference, line items, quantities, specifications, and requested dates land in one clear order record.

  4. 4

    A manager reviews and approves the order

    Your team verifies the details, edits anything that needs correcting, and approves or requests clarification.

  5. 5

    Connected business systems are updated

    Approved order information flows into SharePoint, Excel, Google Sheets, databases, and internal applications.

  6. 6

    Production receives the approved order

    The floor works from one confirmed record, with every attachment, note, and revision attached to it.

See the workflow in detail

Features

Everything Your Team Needs to Manage Incoming Orders

A complete order intake system rather than a single extraction tool.

Email Order Capture

Capture orders directly from customer emails without changing how customers place orders.

Document Data Extraction

Extract order details from PDF files, spreadsheets, documents, images, and email body content.

Order Review and Approval

Review, edit, approve, reject, or request missing information before sending an order to production.

Production Tracking

Track orders through approval, scheduling, production, quality checks, dispatch, and completion.

Customer Communication

Keep customer updates, revisions, questions, and requests connected to the correct order.

Connected Business Systems

Update SharePoint, Excel, Google Sheets, cloud storage, databases, and other business systems.

Complete Order History

Maintain a record of every email, attachment, approval, revision, note, and status change.

Role Based Access

Control what administrators, managers, production teams, customer service teams, and viewers can access.

Customer communication

Stop Searching Through Email Threads

Order Ledge brings customer requests, revised purchase orders, delivery changes, complaints, and questions into one organized view attached to the order they belong to.

  • Every reply lands on the correct order record
  • Revisions are visible before production starts
  • Customer service answers without chasing colleagues

Order OL 4818

Braemar Packaging, double wall cases

In production

  1. Purchase order received

    04 Aug, 08:12, from purchasing@braemarpackaging.com

    Order for 3200 double wall cases, 5 ply, delivery requested for 13 August.

  2. Attachment extracted

    04 Aug, 08:12, PO 55219.pdf

    Line items, board grade, and delivery address read into the order record.

  3. Order approved

    04 Aug, 10:45, by Daniel Reece, Operations Manager

    Specification confirmed against the customer agreement and released to planning.

  4. Customer revision

    06 Aug, 14:03, reply on the same thread

    Quantity increased to 3600 cases. Revision attached to order OL 4818 automatically.

  5. Dispatch scheduled

    12 Aug, 16:20, by Priya Nandra, Production Planner

    Collection booked for 13 August with the revised quantity confirmed.

Integrations

Connect Order Ledge to the Tools You Already Use

Approved order information can flow into the systems your business already runs on.

Microsoft 365

Outlook, SharePoint, Excel, OneDrive, and Teams.

Google Workspace

Gmail, Google Sheets, and Google Drive.

Automation Platforms

Make, Zapier, and webhooks.

Custom Systems

ERP platforms, databases, internal applications, and custom APIs.

Discuss Your Integration

Industries

Designed for Order Driven Manufacturing Businesses

Order Ledge suits companies where a single missed email can stop a production run.

Pallet manufacturing

Handle repeat orders with varying sizes, treatments, and load specifications without rekeying every request.

Packaging manufacturing

Keep artwork files, board grades, and quantity changes attached to the order they belong to.

Furniture manufacturing

Track finishes, fabrics, and dimensions through approval so production builds from confirmed detail.

Food production

Manage recurring weekly orders, delivery windows, and last minute quantity changes in one place.

Custom fabrication

Capture drawings and specifications from email attachments and route them for engineering review.

Printing and labeling

Keep proofs, revisions, and approvals connected so the right version reaches press every time.

Building material supply

Turn site schedules and staged deliveries into structured orders your dispatch team can plan around.

Industrial distribution

Process high volumes of purchase orders from many customers without expanding your admin team.

Benefits

Give Your Team Control Over Every Order

Operational outcomes your managers can see within the first production week.

  • Fewer missed orders
  • Less manual data entry
  • Faster order approvals
  • Better production visibility
  • Accurate order information
  • Centralized customer communication
  • Complete order traceability
  • Reduced operational errors

Security

Your Order Information Stays Protected

Order records hold commercial detail, so access and traceability are built into the platform.

Secure user authentication

Every person signs in with their own account so activity is always attributable.

Company level data separation

Your order records are kept separate from every other company using the platform.

Role based permissions

Administrators decide who can view, edit, approve, and export order information.

Activity and audit logs

Approvals, edits, and status changes are recorded with the person and the time.

Read the full security overview

Pricing

Simple Pricing for Better Order Management

Choose the plan that matches your order volume, team size, and operational needs. Every plan helps your business reduce manual work and keep customer orders organized.

Starter

$25

per month

No setup fee

For small businesses that need a simple way to organize incoming customer orders.

  • One connected email inbox
  • Up to 25 orders per month
  • Order capture from email body content only
  • Manual order review and editing
  • Customer and order records
  • Excel or Google Sheets export
  • Two team members
  • Email support
  • 30 days of activity history
Start with Starter

Operations

$175

per month

One time setup fee of $297

For growing manufacturing teams that need approval workflows, integrations, and better production visibility.

  • One connected email inbox
  • Up to 200 orders per month
  • Unlimited team members
  • Order extraction from PDF files, spreadsheets, documents, and scanned images
  • Order review and approval workflows
  • Production status tracking
  • Customer request and revision tracking
  • Microsoft Excel integration
  • Microsoft SharePoint integration
  • Google Sheets integration
  • Google Drive and OneDrive integration
  • Automated notifications
  • Orders requiring attention alerts
  • Internal team notes
  • Complete order activity timeline
  • Basic reports and analytics
  • Twelve months of activity history
  • Priority email support

Setup includes

  • Account and workspace configuration
  • Connection of supported email inboxes
  • Initial order intake workflow setup
  • Microsoft 365 or Google Workspace connection
  • Basic order field configuration
  • Team member and permission setup
  • Initial onboarding session
  • Workflow testing before launch
Choose Operations

Enterprise

Most Popular

Starting at $997

per month

One time setup fee of $1,000

For established manufacturers that need a complete order intake, approval, production, communication, and integration platform.

  • Multiple connected email inboxes
  • Unlimited orders per month
  • Unlimited team members
  • Advanced order and document extraction
  • Custom order fields
  • Custom approval workflows
  • Multiple departments and production locations
  • Advanced role based access controls
  • Production queue management
  • Quality check and dispatch tracking
  • Centralized customer communication center
  • Order revision management
  • Advanced reports and analytics
  • Microsoft 365 integration
  • Google Workspace integration
  • Make, Zapier, Webhook, API access integrations
  • Automated business rules
  • Complete audit logs
  • Secure company data separation
  • Unlimited activity history
  • Guided onboarding
  • Workflow setup assistance
  • Priority support
  • Dedicated account support

Setup includes

  • Complete company workspace configuration
  • Advanced workflow design and implementation
  • Multiple email inbox connections
  • Custom order field configuration
  • Approval and production process configuration
  • Microsoft 365 or Google Workspace integration
  • Supported ERP or internal system connection
  • User roles and permission configuration
  • Data mapping and workflow testing
  • Administrator and team onboarding
  • Launch support
Get Started

Ready to Bring Order to Your Order Process?

See how Order Ledge can help your team capture, review, approve, and track customer orders without relying on crowded inboxes and manual data entry.

Book a DemoContact Our Team